Support · All You Can App

We're here to help.

Reach us directly at support@allyoucan.app. We reply to every email within 3–5 business days. Below you'll find common answers and, at the bottom, human support + crisis lines you can reach any time.

Email us

support@allyoucan.app

Response time: 3–5 business days.

What to include so we can help faster:

  • Your account email (so we can look up your account)
  • Which device / browser you were using (e.g. iPhone Safari, desktop Chrome, TestFlight mobile app)
  • A short description of what happened and what you were trying to do
  • A screenshot or screen recording if the issue was visual

Common questions

How do I cancel my subscription?

If you subscribed on the web, open Settings → Subscription and tap Cancel subscription. Cancellation takes effect at the end of your current billing period — you keep access until then. If you cancel during your 14-day free trial, no charge is made.

If you subscribed through the Apple App Store or Google Play, cancellation has to be done on their platform — the app can't cancel a store-billed subscription for you. On iPhone: Settings → your Apple ID → Subscriptions. On Android: Play Store → Subscriptions.

For annual subscriptions billed on the web, a pro-rated refund for unused full months is calculated automatically at the standard monthly rate. See Terms of Service §6.7 for the worked examples.

Where do I buy a Calibration Burst or Annual Tune-up?

The Calibration Burst and Annual Tune-up — the one-time AI-calibration add-ons — are currently available through the web, at Settings → Subscription. We're exploring offering them through the Apple App Store and Google Play in the future.

Separately, First Tier subscribers earn a free 14-day AI calibrationonce per account. When it's available, you can activate it whenever you like from Settings → Subscription — on the web or in the mobile app.

How do I export my data?

Settings → Privacy & My Data → Export my data. You receive a complete JSON download of every check-in, project, toolkit item, decision tool, zone profile, and support-contact entry on your account.

Export is available on every tier at no additional cost, no cap on frequency. If the export fails or the file looks incomplete, email us at support@allyoucan.app and we'll investigate.

How do I delete my account?

Settings → Privacy & My Data → Delete my account. Deletion is soft-deleted immediately with a 30-day grace window — if you change your mind within 30 days, you can restore the account from the same page. After 30 days, all personal data is purged from production systems on a defined schedule.

For immediate irreversible deletion (with an optional frozen offline copy of your data) we also offer two phrase-triggered paths described in Terms of Service §7.5. If you want to use one of them and can't recall the phrase, email us at support@allyoucan.app with the subject line "phrase-triggered deletion" or "phrase-triggered offline mode".

How do I reset my password?

On the sign-in page, tap Forgot your password?

Enter your account email and we'll send a reset link. Open the link on any device (it works cross-device) and set a new password.

If the reset email doesn't arrive within a few minutes, check spam/promotions. If it still isn't there, email us at support@allyoucan.app from the account email address so we can verify + help.

Is this a therapy or medical app?

No. All You Can App is a productivity tool built for neurodiverse brains. It is not a therapy platform, medical device, telemedicine service, or clinical decision support tool. It does not diagnose any condition — neither a mental health condition nor a medical one — and it does not provide therapy, counseling, or medical advice.

The health-adjacent self-reports you enter are treated as Sensitive Personal Information under California law (with the protections that follow), but they are not Protected Health Information under HIPAA — because we are not a HIPAA-covered entity. Full detail in Terms of Service §2 and §9 and Privacy Policy §6.

What if I'm in crisis?

Please reach out to a human. Support and helplines are listed below on this page, always available regardless of whether you're signed in. If you're a signed-in director, the same lines are also one tap away at any Stop-zone check-in.

If you are in immediate danger, please call 988 (US) or your local emergency line.

How do I install the mobile app?

The full app is available now on the web at allyoucan.app — sign in from any browser on your phone or computer.

Native iPhone and Android apps are coming soon— they are in review with Apple and Google, and available now to invited testers through Apple TestFlight and Google Play testing. If you have been invited to test, you'll receive an email from TestFlight or Google Play with an install link; open it on your phone and follow the store's instructions.

Whichever you use, tap Sign in and enter the email + password you used on the web. Same account, same data — the mobile app is a companion to the web app, not a replacement.

How do I link my Discord?

Discord linking is optional and lives at Settings → Subscription. Tap Link Discord, consent to the two disclosures (ToS §6.10 + Privacy §5.1), and Discord's OAuth screen will ask you to authorize the connection. Once linked, your community role reflects your current tier (Trial / Subscriber / Always-on AI) automatically.

You can unlink at any time from the same page. Unlinking removes the connection from Discord immediately; a consent receipt is preserved for audit but no personal data is transmitted after unlink.

Support & helplines

All You Can App is not a crisis service. The lines below are support and helplines— human help you can reach any time, whether you're in immediate crisis or just want to talk to someone.

If you're in immediate danger, please call 988 (US) or your local emergency line. These human lines are free, confidential, and open around the clock.